TY  - BOOK
AU  - Sheth, Jagdish N
TI  - Customer relationship management: emerging concepts tools and application
SN  - 1403928622
U1  - 658.812 
PY  - 2017///
CY  - Chennai
PB  - MGH
KW  -  Management
KW  - Customer relationship management
KW  - Customer relationship management, Management
ER  -