000 00494nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.8
_bUND
100 _aEdited by Glynn, William J
_9453
245 0 _aUnderstanding services management: integrating marketing, organisational behaviour, operations and human resource management
250 _a1st
260 _c2006
_bP H I
_aNew Delhi
300 _axxvi; 485p.
650 _aMarketing Human resource management Management
_9454
942 _cBK
999 _c229
_d229