| 000 | 00392nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a621.385 _bGRE |
||
| 100 |
_aBy Green, Jack A _94205 |
||
| 245 | 0 | _aCall Centers: technology and techniques | |
| 250 | _a1st | ||
| 260 |
_c2004 _bThomson South-Western _aNew Delhi |
||
| 300 | _axii; 276p. | ||
| 650 |
_aCall centers Voice _94206 |
||
| 942 | _cBK | ||
| 999 |
_c2737 _d2737 |
||