000			00451nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.812 _bURB
100			_aBy Urban, Glen _94910
245		0	_aDon't just relate-advocate: a blueprint for profit in the era of customer power
250			_a1st
260			_c2006 _bPearson Education _aDelhi
300			_axiv; 234p.
650			_aCustomer relationship management customer power _94911
942			_cBK
999			_c3231 _d3231