000 00459nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.562
_bHEI
100 _aBy Heizer, Jay H.
_95089
245 0 _aCases in total quality management: manufacturing and services
250 _a1st
260 _c2007
_bThomson South Western
_aAustralia
300 _axiii; 238p.
650 _aCases in total quality management: manufacturing and services
_95090
942 _cBK
999 _c3356
_d3356