000 00451nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bCUS
100 _aBy Shanmugasundaram, S.
_95630
245 0 _aCustomer relationship management: modern trends and perspectives
250 _a1st
260 _c2008
_bPHI
_aNew Delhi
300 _axviii; 276p.
650 _aCustomer relationship management Consumer behavior Management
_95631
942 _cBK
999 _c3753
_d3753