000 00510nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bGUM
100 _aBy Gummesson, Evert
_96322
245 0 _aTotal relationship marketing: marketing management, relationship strategy and CRM approaches for the network economy
250 _a2nd
260 _c2006
_bButterworth-Heinemann
_aNew Delhi
300 _axiii; 350p.
650 _aRelationship marketing Customer relationship management
_96323
942 _cBK
999 _c4285
_d4285