000 00386nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bFLO
100 _aBy Flower, Graham
_96567
245 0 _aCustomer information management
250 _a1st
260 _c2009
_bAnne Book
_aNew Delhi
300 _avii; 382p.
650 _aCustomer information management
_96568
942 _cBK
999 _c4464
_d4464