000 00404nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bSMI
100 _aBy Smith, Ian
_96868
245 0 _aMeeting customer needs
250 _a3rd
260 _c2008
_bButterworth Heinemann
_aNoida
300 _axiii; 218p.
650 _aMarketing Virtuous cycles The route to your customers
_96869
942 _cBK
999 _c4660
_d4660