| 000 | 00455nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.3125 _bTYA |
||
| 100 |
_aBy Tyagi, Rajesh K _97174 |
||
| 245 | 2 | _aA complete and balanced service scorecard: creating value through sustained performance improvement | |
| 250 | _a1st | ||
| 260 |
_c2009 _bPearson Power _aNew Delhi |
||
| 300 | _axxv; 293p. | ||
| 650 |
_aBalanced service scorecard _97175 |
||
| 942 | _cBK | ||
| 999 |
_c4900 _d4900 |
||