000 00357nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a651.73
_bVER
100 _aBy Verma, Shalini
_92936
245 0 _aSoft Skills: for the BPO sector
250 _a1st
260 _c2009
_bPearson Education
_aNew Delhi
300 _axii; 247p.
650 _a0
942 _cBK
999 _c4901
_d4901