| 000 | 00456nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.31245 _bWIL |
||
| 100 |
_aBy Wilson, John P _97181 |
||
| 245 | 4 | _aThe call centre training handbook: acomplete guide to learning and development in contect centres | |
| 250 | _a1st | ||
| 260 |
_c2008 _bKogan Pages _aNew Delhi |
||
| 300 | _axiv; 319 | ||
| 650 |
_aThe call centre training handbook _97182 |
||
| 942 | _cBK | ||
| 999 |
_c4905 _d4905 |
||