| 000 | 00393nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bMEH |
||
| 100 |
_aBy Mehrotra, Vivek _97300 |
||
| 245 | 0 | _aWhy my horse doesn't smile: learn to serve your customer | |
| 250 | _a1st | ||
| 260 |
_c2010 _bViva Books _aNew Delhi |
||
| 300 | _axiii; 121p. | ||
| 650 | _aCustomer service | ||
| 942 | _cBK | ||
| 999 |
_c5108 _d5108 |
||