000 00283nam a2200121Ia 4500
008 211013s9999 xx 000 0 und d
100 _aLilley, Roy
_98032
245 0 _aDealing with Difficult People
260 _c2010
_bKogan Page
_aDelhi
300 _a148
650 _a0
942 _cBK
999 _c5532
_d5532