| 000 | 00447nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bEVE |
||
| 100 |
_aBy Evenson , Renee _98036 |
||
| 245 | 0 | _aAward winning customer service: 101ways to guarantee great performance | |
| 250 | _a1st | ||
| 260 |
_c2007 _bA macom Book _aNew York |
||
| 300 | _axvii; 232p. | ||
| 650 |
_aCustomer service Customer relationship management _98037 |
||
| 942 | _cBK | ||
| 999 |
_c5535 _d5535 |
||