000			00489nam a2200145Ia 4500
008			211013s9999 xx 000 0 und d
082			_a658.812 _bBRO
100			_aBy Brock, David _98124
245		0	_aAftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
250			_a1st
260			_c2010 _bKogan Page _aNew Delhi
300			_avi; 218p.
650			_aAftersales management- costs legal matters _98125
942			_cBK
999			_c5599 _d5599