000 00353nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bPHI
100 _aBy Phillips, Tim
_910043
245 0 _aTalk normal
250 _a1st
260 _c2012
_bKogan Page
_aNew Delhi
300 _aiv; 177p.
650 _aCustomer relations
_99212
942 _cBK
999 _c7098
_d7098