000 00364nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.812
_bKUM
100 _aBy Kumar, V
_93360
245 0 _aProfitable customer engagement
250 _a1st
260 _c2013
_bSage
_aNew Delhi
300 _axxii; 311p.
650 _aCustomer engagement
_910397
942 _cBK
999 _c7513
_d7513