000 00363nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.4038
_bBRE
100 _aBy Brewster, Ernest
_910773
245 0 _aIt service management
250 _a1st
260 _c2013
_bViva
_aNew Delhi
300 _axxv; 212p.
650 _aService management
_910774
942 _cBK
999 _c7833
_d7833