000 00376nam a2200145Ia 4500
008 211013s9999 xx 000 0 und d
082 _a658.8
_bBAT
100 _aBy Bateson, John E G
_91561
245 0 _aServices marketing
250 _a4th
260 _c2012
_bCengage Learning
_aNew Delhi
300 _axvii; 468p.
650 _aServices marketing Marketing
_9840
942 _cBK
999 _c913
_d913