| 000 | 00396nam a2200145Ia 4500 | ||
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| 008 | 211013s9999 xx 000 0 und d | ||
| 082 |
_a658.8120285678 _bECR |
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| 100 |
_aEdited by Garikaparthi, M. _91658 |
||
| 245 | 0 | _aE CRM: concepts and cases | |
| 250 | _a1st | ||
| 260 |
_c2005 _bICFAI University Press _aHyderabad |
||
| 300 | _a270p. | ||
| 650 |
_aE CRM: concepts and cases _91659 |
||
| 942 | _cBK | ||
| 999 |
_c974 _d974 |
||