By Johnston, Robert
Service operations management: improving service delivery - 4th - Noida Pearson Education 2019 - xviii; 462p.
Service operations management Customers and relationships Resource utilisation
658.5 / JOH
Service operations management: improving service delivery - 4th - Noida Pearson Education 2019 - xviii; 462p.
Service operations management Customers and relationships Resource utilisation
658.5 / JOH