Edited by Sheth, Jagdish N.
Customer relationship management: emerging, concepts, tools and applications - 1st - New Delhi Tata Mcgraw Hill 2003 - xv; 544p.
Relationship management Implementing CRM CRM in financial services
658.812 / CUS
Customer relationship management: emerging, concepts, tools and applications - 1st - New Delhi Tata Mcgraw Hill 2003 - xv; 544p.
Relationship management Implementing CRM CRM in financial services
658.812 / CUS