By Gronroos, Christian
Service management and marketing: customer management in service competition - 3rd - New Delhi Wiley India 2007 - vii; 483p.
Service management Marketing Mangement
658.8 / GRO
Service management and marketing: customer management in service competition - 3rd - New Delhi Wiley India 2007 - vii; 483p.
Service management Marketing Mangement
658.8 / GRO