By Tyagi, Rajesh K
A complete and balanced service scorecard: creating value through sustained performance improvement - 1st - New Delhi Pearson Power 2009 - xxv; 293p.
Balanced service scorecard
658.3125 / TYA
A complete and balanced service scorecard: creating value through sustained performance improvement - 1st - New Delhi Pearson Power 2009 - xxv; 293p.
Balanced service scorecard
658.3125 / TYA