The call centre training handbook: acomplete guide to learning and development in contect centres (Record no. 4905)

000 -LEADER
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.31245
Item number WIL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name By Wilson, John P
9 (RLIN) 7181
245 #4 - TITLE STATEMENT
Title The call centre training handbook: acomplete guide to learning and development in contect centres
250 ## - EDITION STATEMENT
Edition statement 1st
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2008
Name of publisher, distributor, etc. Kogan Pages
Place of publication, distribution, etc. New Delhi
300 ## - PHYSICAL DESCRIPTION
Extent xiv; 319
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element The call centre training handbook
9 (RLIN) 7182
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type General Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Jaipuria Jaipur Library Jaipuria Jaipur Library 10/13/2021 2009-10-27   658.31245 WIL 5239 10/13/2021 10/13/2021 General Books

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