Award winning customer service: 101ways to guarantee great performance (Record no. 5535)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00447nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211013s9999 xx 000 0 und d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | EVE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | By Evenson , Renee |
| 9 (RLIN) | 8036 |
| 245 #0 - TITLE STATEMENT | |
| Title | Award winning customer service: 101ways to guarantee great performance |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2007 |
| Name of publisher, distributor, etc. | A macom Book |
| Place of publication, distribution, etc. | New York |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii; 232p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service Customer relationship management |
| 9 (RLIN) | 8037 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jaipuria Jaipur Library | Jaipuria Jaipur Library | 10/13/2021 | 2010-08-17 | 1 | 658.812 EVE | 6194 | 12/16/2021 | 12/16/2021 | 10/13/2021 | General Books |