Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 11576

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20211019130334.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 211019|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Services marketing, Managing demand and capacity, Servic

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)8708: By Zeithaml, Valarie A. 1358, Services marketing: integrating customer focus across the firm, 2013