Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 4911

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20211013184236.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 211013|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Customer relationship management customer power

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)3231: By Urban, Glen 4910, Don't just relate-advocate: a blueprint for profit in the era of customer power, 2006